Expectations have changed. Following the pandemic, many workers, particularly knowledge workers, professionals, and many workers doing support functions, realized that they can do their jobs at home. Bosses noticed as well, as productivity didn’t decrease for many workers.

Yes, many employers are calling back their employees. There is an advantage to having team members together in an office. Certain problems get identified and solved quickly. Team members establish bonds. Colleagues can get feedback with a simple look and body language as work gets done.

But there are also massive advantages to having the flexibility to work from home. Less commuting time gives employees more time to be productive, or simply rest or take care of life’s daily obligations. It’s easier in so many ways. Americans are now having more babies! That’s just one example of how quality of life can improve with flexibility.

The Hybrid Model

Of course, more of us realize that in office work and work from home are not binary choices. The hybrid model can give us the best of both worlds, if implemented properly.

Many prospective employees now expect this when applying for a job. Employers make sure to note that hybrid work is an option.

There are issues of course around implementation. How does this apply to different jobs and departments. Employees need to understand the policies and most need to perceive the policies as being fair. Employers should not make the mistake of thinking that everyone should be treated in exactly the same way. For some employees, work from home on most days can make sense. For others, it’s necessary to have a predominantly in office policy. Just have rational policies on how to differentiate between workers and roles.

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The remote work trend that was turbocharged by the pandemic is now getting a boost from programs offering incentives to remote workers to move into less expensive cities and towns. A recent article in the Wall Street Journal explains that 71 cities and towns are offering incentives for workers to move there. These incentives often involve cash payments to the workers. Indianapolis-based MakeMyMove is contracted by cities and towns to set up these programs.

These programs make a lot of sense. Remote workers no longer have to locate in areas with a high cost of living. They can move anywhere. Meanwhile, these workers are very attractive to smaller cities and towns, adding to the tax base and purchasing power of the population, without adding congestion to local traffic. Paying incentives is a great way to make a particular city or town more attractive to a worker considering a move.

Expect this trend to continue barring a significant economic downturn.

The trend towards hybrid work is controversial with some companies while others are embracing it.

Amazon has paused work on new office space in Bellevue, Washington and Nashville, Tennessee as it grapples with the desire for employees to have hybrid work options. Amazon stressed with this was not an indication that planned hiring would slow down, but rather that hybrid work will impact plans for office space in both locations.

“The pandemic has significantly changed the way people work … Our offices are long-term investments and we want to make sure that we design them in a way that meets our employees’ needs in the future,” said John Schoettler, vice president of Global Real Estate and Facilities at Amazon.

Amazon and Meta also pulled back on office expansion plans in New York City.

How companies handle trends around hybrid work and remote work will be one of the more important strategic decisions companies will make over the next decade, and approaches will vary widely. Many workers are expecting hybrid or remote work options, while some companies are insisting that employees return to the office.

The economic slowdown will impact these decisions as well. Some classes of employees will be losing leverage if layoffs accelerate. Meanwhile, some companies are realizing the opportunity for significant cost savings by switching to remote and/or hybrid models.

Facebook is expanding its work-from-home policy to most employees, other than jobs like hardware maintenance that require on-site work. The company will also begin allowing employees to request remote work across international borders.

Facebook will have some form of hybrid work as well:

Zuckerberg said employees who want to work in an office will be asked to come in at least half the time. This is to ensure that the office remains vibrant and that employees who do come into the office make the most of being a part of that community.

Additionally, he said Facebook plans to organize regular in-person gathers for office and remote workers “to support the relationship-building.”

This is a smart move as Facebook is in a heated battle for content, and frankly expectations are changing.

As we try to get back to “normal” following the Covid pandemic, it’s apparent that some things have changed for good.

One industry facing a reckoning involves business travel. Ask consultants and they will explain that business and margins boomed in 2020 as they were able to dramatically reduce travel, which lowered those expenses for clients, who plowed those savings back into billable hours for the consultants. The clients got more value for their money, while consultants made more. So there’s no incentive on either side to get back to “normal.”

That’s just one industry. Of course, there will be an appetite to get back to in-person contact. Conferences in particular should see lots of interest as networking doesn’t translate as well to Zoom calls and virtual conferences.

But, as explained in this post, businesses are starting to rethink what qualifies as “necessary travel.” This could have a huge impact on the travel and hotel industries and related jobs.