Jobless rate falls

Stocks jumped on this news as the report was expected to be bad. Again, the Labor Deportment made significant upward revisions to reports from previous months.

Overall the unemployment rate is at a 4-year low of 7.5%. Of course there’s a long way to go but at least we’re making some steady progress.

Telecommuting issues emerge at Yahoo!

There are may significant advantages for a company letting workers telecommute and work remotely. Productivity often increases as this flexibility makes workers happier. In today’s world, it’s important for a company to offer this option for some jobs.

Yet there are disadvantages when you don’t have workers together on a consistent basis. It’s impossible to replicate the casual environment of workers being together at lunch and around the office. Much gets done when people are together.

Every company needs to strike the right balance, and that’s what Marissa Mayer is trying to do at Yahoo!, but her recent announcement has sparked a backlash.

Here’s a clip:

“To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. That is why it is critical that we are all present in our offices. Some of the best decisions and insights come from hallway and cafeteria discussions, meeting new people, and impromptu team meetings. Speed and quality are often sacrificed when we work from home.”

Just reading this, it seems like this could have been handled better by bring up the issue and looking at specific jobs. As stated above, balance is best.

But I suspect the problem may have gotten out of control at Yahoo! and that has prompted Mayer to take a hard line. Workers can be very productive at home in terms of how much they work, but it’s harder to keep workers focused on what’s best for the company if they are always at home.

It will be fascinating to see how this story develops.

Considering job swaps


Free image courtesy of FreeDigitalPhotos.net

There are all sorts of new management ideas and trends these days, but the idea of the job swap is very interesting, and possibly very useful.

One morning in May Nadim Hossain drove to work, sat in a weekly sales forecast meeting, met with the marketing team, and gave feedback on ad messaging. Only it wasn’t his office, his job, or even his company.

À la the TV show Wife Swap, Hossain, then vice president of marketing at San Francisco-based PowerReviews, was in the midst of an executive job swap. He traded roles for the day with Jon Miller, VP of marketing and co-founder of San Mateo, Calif., software firm Marketo, hoping to gain some insight into his own role by experiencing someone else’s.

It worked. Since PowerReviews — now owned by Bazaarvoice — is a Marketo customer, Miller came away better understanding the issues facing chief marketing officers. Hossain, for his part, returned to PowerReviews with pages of notes on ways to motivate his sales team, woo big brands, and identify leads. “A fresh environment is always a good way to generate new ideas,” Hossain says.

Check it out and then consider this for members of your team.

Time to update your management techniques

Management practices are evolving. Check out this provocative article from Inc. and ask yourself if you need to update the way you manage people.

Here’s my list of “old school” practices you ought to chuck, and “new school” practices to champion instead:

1. Out: Micro-management, or the need to control every aspect of your company. In: Empowerment, the ability to give your people some rope–even rope to make mistakes without blame.

2. Out: Management by walking around the office; it is no longer enough to be visible. In: Leadership by watching and listening, engaging in conversation, implementing the ideas presented to you, and distributing the results.

3. Out: Pretending you know everything. You don’t have all the answers, so why try to make people think you do? In: Knowing your leadership team members and trusting them. Choose great people who have the right skills and fit the culture. And get out of the way.

4. Out: No mistakes, or a “no tolerance policy” some still think works. In: Learning from mistakes, or being the first to admit an error.

5. Out: The balance sheet drives the business, and informs all other decisions. In: People drive the business, boosting customer loyalty, and profit.

Check out the rest of the article for the remaining 5 items. I think this is a great list that will make you more effective with your team and also help you relate better to today’s employees.

Open-ended vacation policies

The lines are blurring between work days and off days, along with workplace and home environments, as technology makes us more accessible. One trend emerging has to do with open-ended vacation policies.

Unlimited paid vacation is the new trend, as you encourage workers to be responsible and take the time off they need. This makes workers more productive. The idea is a Results-Only Work Environment. Not many companies are doing it, but it’s becoming popular in the tech field.

Are you using social business tools?

The image above isn’t practical for all businesses. For small, virtual businesses to larger corporations, getting workers around a table to solve problems or implement new procedures is just not an option. teleconferencing can help, but social business tools can be even more effective.

When Red Robin Gourmet Burgers introduced its new Tavern Double burger line last month, the company had to get everything right. So it turned to social media.

The 460-restaurant chain used an internal social network that resembles Facebook to teach its managers everything from the recipes to the best, fastest way to make them. Instead of mailing out spiral-bound books, getting feedback during executives’ sporadic store visits and taking six months to act on advice from the trenches, the network’s freewheeling discussion and video produced results in days. Red Robin is already kitchen-testing recipe tweaks based on customer feedback — and the four new sandwiches just hit the table April 30.

Facebook’s initial public offering Friday — the largest by a technology company — is a watershed moment for the consumer side of the Web, but social networking’s real economic impact might be ahead as companies learn how to harness “social business” tools.

These corporate social networks can be an incredible tool for companies of all sizes. Just imagine the impact all of this can have on innovation and productivity in your company? The social media revolution is just getting started and it will impact your career and workplace as much as your personal life. Don’t get left behind.

The rise of Enterprise Social Networks

As social media impacts our personal lives, it also affects us at work as well. It also offers opportunities for the workplace, particularly in larger organizations.

We see everyday what’s possible with social networks for improving customer engagement and experiences? Can the same be done with internal social networks for improving employee engagement and experiences?

In the many years of helping businesses align business objectives with social and new media strategies, there is one thing that always introduces difficulty into the equation, employee engagement. At some point in the development of any strategy, employee and stakeholder input is critical to ensure relevance and ultimately success. While social media may more often than not live in the marketing department, it affects the entire organization and as such, requires a centralized approach to leadership and management combined with a distributed platform for communication and learning.

Enterprise social networks (ESNs) are on the rise as they can deliver an immediate solution for aligning stakeholders around activity streams with the familiarity of Twitter or Facebook. These internal social networks are not only validating and useful to power users, but also friendly and easy to participate in for those who are new to the platform. While the promise of ESNs is significant to the future of how employees interact, learn, and ultimately work, challenges exist around adoption and overall measurement. And, like social media in general, businesses often underestimate or altogether miss the true potential of social networks and the role they play in bringing people together to do something incredible…over and over.

Read the whole article as it lays out the many benefits for connecting your team through an internal social network.

The importance of spotting talent

Apple announced the death of Apple founder Steve Jobs on October 5, 2011. He was 56. Jobs was the founder and former CEO of Apple that transformed personal computer technology and invented devices such as the iPod, iPhone and iPad. He is shown in 1999 file photo at Macworld resting on a red iMac computer in San Francisco, California. UPI/Terry Schmitt/files

With the death of Steve Jobs, there will be countless articles covering his career, and many of us can learn a great deal from his success. We’ve already posted his advice to college graduates about finding what you love to do. Jobs was also an incredible innovator and manager, even if he was a tyrant at times.

If you’re a manager or you run your own business, this story might be helpful. It comes from a Fast Company article after Jobs stepped down as Apple’s CEO but published before his death.

Jobs had recently come back to the company after a 12-year hiatus working for two of his own startups: NeXT, which made ultra-high-end computers, and Pixar. He was taking a tour of Apple, becoming reacquainted with what the company had become since he’d left. It must have been a sobering, even ugly, sight–Apple was dying at the hands of Microsoft, IBM, Dell, and other competitors that were doing what Apple did, only cheaper and with faster processors.

In a dusty basement across the road from Apple’s main building, Jobs found a solitary designer who was ready to quit, languishing amid a stack of prototypes. Among them was a monolithic monitor with a teardrop swoop, which integrated all of a computer’s guts into a single package. And in that room, Jobs saw what middle managers did not. He saw the future. Almost immediately, he told the designer, Jonathan Ive, that from here on out they’d be working side by side on a new line of computers.

Jobs may not be the greatest technologist or engineer of his generation. But he is perhaps the greatest user of technology to ever live, and it was to Apple’s great fortune that he also happened to be the company’s founder.

Those computers that Ive and Jobs worked on became, of course, the iMac–a piece of hardware designed with an unprecedented user focus, all the way to the handle on top, which made it easy to pull out of the box. (“That’s the great thing about handles,” Ive told Fast Company in 1999. “You know what they’re used for.”) That single moment in the basement with Ive says a great deal about what made Jobs the most influential innovator of our time. It shows an ability to see a company from the outside, rather than inside as a line manager. He didn’t see the proto iMac as a liability or a curiosity. He saw something that was simply better than what had preceded it, and he was willing to bet on that instinct. That required an ability to think first and foremost as someone who lives with technology rather than produces it.

Jobs was always able to see opportunity and usable innovation that others could not see. He could also spot talent and put people in situations where they can thrive. The story of his visit to Xerox is legendary, as they had the graphical user interface and had no idea people would want it in their home computers.

You may not have a Jonathan Ive in your organization or revolutionary products sitting on a shelf, but you probably have some very talented people who are stuck in jobs that waste their talent. Take the time to know your team, and dig deeper than your immediate reports. Find the talent, let them work, and your company will have a better chance to thrive.

CIOs plan on increasing IT hiring

Here’s some more good news on the technology jobs front:

Technology executives expect information technology (IT) hiring to continue in the fourth quarter of 2011, according to the just-released Robert Half Technology IT Hiring Index and Skills Report (http://rht.mediaroom.com/ITHiringIndex). In the latest quarterly survey, 12 percent of chief information officers (CIOs) said they plan to expand their IT departments, and 6 percent expect cutbacks, for a net 6 percent projected increase in hiring activity. This is up two points from the previous quarter’s projections.

The economy goes up and down, but if you have a degree in the technology area you have a good shot at being in demand throughout your career.

The emergence of leadership coaching for executives

Executive coaching is the hot new trend as companies try to maximize the performance of their management teams. Check out this article on coaching from Fortune and consider whether coaching is right for you or for someone on your team.

Once seen as a last-chance effort to turn around flagging careers, coaches for top talent are going mainstream. They’re being brought in for newly hired senior executives, as well as for newly promoted department heads who suddenly must manage many more people. “Leadership coaching is the hottest thing these days,” says Kate Wendleton, president of the Five O’Clock Club, which has turned some of its outplacement and career coaches into executive coaches because demand has been so strong.

According to a July 2011 American Management Association survey, almost half of participating companies use coaching to prepare individuals for a promotion or new role. While half of companies provide coaches to midlevel or senior staff only, 38% make them available to anyone. Coaching’s three most common uses, according to the AMA survey: leadership development, remedial performance improvement, and optimizing strong contributors. “A coach is like a personal trainer for business,” says Erika Andersen, author of Being Strategic and coach to many media executives.

Coaches can run $200 per hour or more, and work can be done face-to-face, on the phone or both.

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